Service Excellence - what to look for as consumer

Regardless if the business is big or small, local or internationally, service is what sets one apart from another. One might have a mass load of products with bad service, and the other just enough products to keep you interested, but the service is amazing and you feel at home. Which would you shop at?

Here are a few questions you might want to ask yourself when shopping for your product or service – in no specific order of importance.

Does the consultant or business understand my needs?