Regardless if the business is big or small, local or internationally, service is what sets one apart from another. One might have a mass load of products with bad service, and the other just enough products to keep you interested, but the service is amazing and you feel at home. Which would you shop at?
Here are a few questions you might want to ask yourself when shopping for your product or service – in no specific order of importance.
Does the consultant or business understand my needs?
Many companies make the mistake of thinking they know it all when it comes to the customer’s needs, when in fact nobody knows exactly what you as a customer want if you don’t tell them. That’s why it is key for a business to listen to your needs before giving you a solution. You might even end up buying more than expected from your provider. Some might see that as a problem, but they will return for more.